Privacy Policy

Effective Date: August 24, 2026

ZPL.ai is a product of UrenaTech, LLC (“ZPL.ai,” “we,” “us,” or “our”).

This Privacy Policy explains what information we collect, how we use it, and the choices you have when using ZPL.ai, including our website, applications, APIs, and related services.

1. Information We Collect

Account Information

When you create an account, we may collect:

  • Name
  • Email address
  • Account credentials
  • Company name, if provided
  • Billing and subscription information
  • Information you provide when contacting support

Content You Create

When using ZPL.ai, you may create, upload, edit, or save content such as:

  • ZPL code
  • Label designs
  • Label templates
  • Images and label assets
  • Variables and label data
  • AI prompts and generated content

We process this information as necessary to provide the ZPL.ai service.

Usage Information

We may automatically collect information such as:

  • Pages you visit
  • Features you use
  • Browser and device information
  • IP address
  • Referring website
  • Application errors
  • Usage and performance information

We use this information to operate, secure, troubleshoot, and improve ZPL.ai.

2. Payments

We use Stripe to process payments and subscriptions.

Stripe may collect information necessary to process your payment, including billing and payment information.

ZPL.ai does not directly store your complete credit or debit card information.

3. Analytics and Cookies

We may use cookies and similar technologies to keep you signed in, remember preferences, analyze website usage, and improve ZPL.ai.

We use:

  • Google Analytics to understand website traffic and usage.
  • Microsoft Clarity to understand how visitors interact with our website, including clicks, scrolling, heatmaps, and session activity.

Where required by law, we may request consent before using non-essential cookies or tracking technologies.

4. Artificial Intelligence

ZPL.ai uses OpenAI to provide certain AI-powered features.

When you use these features, information necessary to process your request may be sent to OpenAI. This may include prompts, ZPL code, label instructions, or other relevant content.

You should not submit confidential, regulated, or sensitive personal information through AI features unless you are authorized to do so.

5. How We Use Your Information

We may use your information to:

  • Create and manage your account
  • Provide ZPL.ai and its features
  • Process subscriptions and payments
  • Save and process label designs and templates
  • Provide AI functionality
  • Provide API functionality
  • Respond to support requests
  • Send account and service notifications
  • Improve our products and services
  • Detect fraud, abuse, or security issues
  • Comply with legal obligations
  • Enforce our Terms of Service

We may also send product updates or marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time.

6. How We Share Information

We do not sell your personal information.

We may share information with service providers when necessary to operate ZPL.ai.

These may include:

  • Stripe — payments and subscriptions
  • OpenAI — AI functionality
  • Google Analytics — website analytics
  • Microsoft Clarity — website analytics and usability insights
  • Cloudflare — website security and performance

We may also use cloud hosting, infrastructure, database, email, security, and other service providers necessary to operate ZPL.ai.

We may disclose information when required by law or when reasonably necessary to protect ZPL.ai, UrenaTech, LLC, our users, or others.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure.

Information transmitted between your browser and ZPL.ai is protected using secure connections such as HTTPS/TLS.

No internet-based service can guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide ZPL.ai, maintain your account, comply with legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

When information is no longer required, we may delete or anonymize it.

9. Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of certain information
  • Object to or restrict certain processing
  • Withdraw consent where applicable
  • Opt out of marketing communications

To make a privacy request, contact: [email protected]

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

ZPL.ai is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected such information, we will take reasonable steps to delete it.

11. International Users

ZPL.ai is operated by UrenaTech, LLC in the United States.

If you use ZPL.ai from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

12. Third-Party Links

ZPL.ai may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the effective date at the top of this page.

If a change materially affects how we handle personal information, we may provide additional notice where appropriate.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

UrenaTech, LLC
ZPL.ai
[email protected]